GetOrderStatusResponseServiceModelOrderStatus

Order status information for an order associated with a keycode.

NameDescriptionTypeAdditional Information
Keycode

The keycode identifying the product license.

string

None.

VendorOrderCode

The vendor order code identifying the order executed on the keycode.

string

None.

ExceptionStatus

Information whether any exceptions have arisen during the order fulfillment process which may delay the ability to interact and use the ordered or updated license.

Most common values are:

  • null ... No exceptions have occurred and the order was processed successfully.
  • "pending" ... The resolution of an order exception is still pending.
  • "resolved" ... The order exception has been resolved.
  • "abandon" ... The resolution of an order exception led to abandoning the order.
If other values than those described above are encountered, please contact your Webroot eCommerce representative for further information.

string

None.

PartnerLicenseStatus

Status of whether an order requires/required resolution with regard to partner licenses or billing entities.

Most common values are:

  • null ... No resolution was necessary or applicable.
  • "pending" ... The license resolution is still pending.
  • "approved" ... The order on the license has been approved.
  • "declined" ... The order on the license has been declined.
  • "archived" ... The license resolution was archived/superseded.
If other values than those described above are encountered, please contact your Webroot eCommerce representative for further information.

string

None.